Remote Management Guide Part 9: Moving Out a Tenant (Property Managers + Dealers)

Ben Hanson
2025-12-11T18:22:18Z

Introduction

Both dealers and property managers on a Remote Management site are able to move out tenants.

To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch’s IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.

Unit Move Out

On the Site Detail page, click Units to display the unit list.

Click a unit from the list. This will open up a new page.

Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.

A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.

This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.

Applying Settings to All Stations

Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.

If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.

After this step, the tenants will be fully removed from the system.

Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.