Remote Management Guide Part 5: Call Transfer Settings

Ben Hanson
2025-12-11T18:31:13Z

Introduction

Call transfers allow calls to an answering station to be automatically forwarded to a group of stations and mobile apps. Call transfers are applied whether the incoming call originates from a door, entrance, or another answering station.

Before setting call transfers, make sure that these steps are complete.

Call Settings: Adjust the door stations’ call settings so that it calls the transferring station, but not the transfer destination. This does not need to be done for door stations in the system that should call both simultaneously and not be part of the transfer. RM Guide: Call Settings for Door Stations

Address Book: Make sure that the calling door station and the transfer destinations are in the answering station’s address book. The calling station will also need to be in the address book of the transfer destinations to allow for door release. RM Guide: Address Book Settings

Getting Started

To get started, select the Stations menu on the main page and click on the station that will perform the transfer.

Tip: IX-MV7 and IXG-MK answering stations can perform transfers. IXG-2C7 and IX-RS stations cannot.

On the next page, click Call Transfer.

Types of Call Transfers

Remote Management supports two types of call transfers.

Absent Transfers: The user at the answering station can toggle the transfer on or off. When the transfer is on, incoming calls will instantly be forwarded to the transfer destination(s).

Delay Transfers: A call arrives at an answering station. After a certain length of time, the call is forwarded to the transfer destination(s).

Use the menu to select the type of transfer.

Stations and apps can be found using the search bars or by scrolling down the list beneath Mobile Group. Click the + symbol next to a station or group to add it to the transfer group. Up to 20 destinations can be set.

Tip: Only one group of IXG Mobile apps / Tenant Phone number can be added. Only one VoIP extension can be added. The rest will be answering stations.

Enabling Transfer

After setting the transfer destinations, click the bar next to Enable (Type) Transfer to allow the transfer. If the type is a Delay Transfer, enter it in the appropriate field. To remove a transfer destination, click the X symbol in line with it. Once everything is configured for the transfer settings, click Save Settings.

Tip: IXG-MK guard stations transfer to entire units instead of individual stations. The steps are otherwise the same as on the IX-MV7 shown.

To clear the list, click Reset in the top right corner. Stations can also be removed from the transfer list by clicking the trash can symbol next to them.

Then, click Back to Site Detail in the top left to return to the main page. Repeat these steps for each answering station that will make transfers.

To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.

Delay transfers are active as soon as the upload is complete. Absent transfers are toggled on and off by pressing the Transfer button on the answering station’s home screen.