Remote Management Guide Part 1: Getting Started

Ben Hanson
2025-12-12T18:41:20Z

Introduction

Remote Management is a service provided by AiphoneCloud that allows users to program and manage an IX | IXG Series system from anywhere with an internet connection. Before getting started, a few things need to be taken care of.

An IXGW-GW or IXGW-TGW cloud gateway is required to use Remote Management.

Connect all intercoms to the same network as the gateway. It is best to connect them to the same PoE switch for initial programming and testing. The stations will retain their programming when they are installed in their final locations.

Make sure the gateway has an internet network connection so it can access AiphoneCloud. This can be provided on the local network or the built in SIM connection. Network configuration is covered in the next article.

Make a note of the model and MAC address of each station to help with future steps.

Have a list of station names, numbers, and IP addresses to assign these stations for future steps. IP addresses can either be an allowed range, or specific to the stations. If the IXGW-TGW has a specific IP address assigned, use DHCP reservation on the network to assign it one in the same IP range as the other stations. For multi-tenant sites, also have a plan for how the stations will be divided into units. If specific numbers or names are not known, Remote Management will generate placeholders.

Once the preliminary work is done, navigate to https://aiphone.cloud. Click Log In to use an existing account, or click REGISTER HERE to create an account.

Requesting Branch Membership and Linking IXG Portal Account

After logging in, navigate to Remote Management on the left-hand menu. If a new account was created, click Request Branch Membership. This will send an email to Aiphone, notifying the appropriate employees. Programming cannot progress until this request is completed.

If the account is already part of a branch, navigate to Remote Management in the left menu. Any existing sites will be displayed.

If not done already, link an IXG Portal account to the account. Click Login to IXG Portal Account if there is an existing account for the company or click Register Account to create a new one.

Creating a New Site

Once the IXG Portal account is registered, click + Create New Site.

Fill out the necessary information and click Continue.

Select whether the site is Commercial or Multi-Tenant. Commercial sites are used for single sites, such as an office or a campus where all calls go to a single location. Multi-tenant sites divide the system into areas known as units, which is appropriate for residential apartments or buildings where there are multiple separate rooms or offices.

Also select whether the IXGW-GW or IXGW-TGW is already connected to an existing site. If there is an existing site, use the drop-down to select the site ID and fill in the station’s specific credentials. If the station was initialized, both credentials will be admin.

Either way, scroll down and click Create Site.

Tip: If the station is actually tied to an existing site and No is selected, the final upload may fail and the process will have to be started over again.

This will open a page for the newly created site. Depending on whether the site is a commercial or multi-tenant site, follow one of the links below:

Commercial Guide Multi-Tenant Guide