Remote Management Guide Part 2B: Initial Set-Up (Multi-Tenant)

Ben Hanson
2025-12-12T18:27:54Z

This article continues on from this guide: Getting Started

Click Register Gateway to continue system setup.

A checklist will appear, verifying that the steps mentioned in the previous article were completed. Make sure they have been and click Continue.

Select the model of gateway, either IXGW-TGW or IXGW-GW and click Continue.

There are two options for how an IXGW-TGW can connect to Remote Management. It can either use the direct ethernet connection via the local network or the built in 4G LTE connection.

To activate the SIM card, see this guide: https://www.aiphone.com/kb/aiphonecloud-sim-billing-guide-for-ixgw-tgw/

Either way, enter the gateway’s MAC address and click Register Gateway.

Stations in the system will need to be divided into units. Click Start Adding Units.

Tip: The one exception is the IXW-MAA multi-purpose adaptor. They are not placed in units.

The models of stations will determine what types of units they are added to. Use the drop-down menu under Type of Unit to read the requirements to make a selection. Sites will normally have multiple types of units; select one for the first line.

Tip: It is best practice to make outside areas to house door stations. If they are nested in a commercial, residential, or guard unit, they will only be able to call stations in the same unit.

Then enter a Unit Name, a Starting Unit Number, and an Ending Unit Number. Remote Management will iterate through these to assign the stations their initial information.

Example: If the Unit Name is Office and the range of numbers is 100 to 105, there will be six units created named Office 100, Office 101, and so on.

Tip: If only a single unit of a type is needed, set the starting and ending unit number to be the same.

Click + New Unit Range to repeat the process. This can either be used to create multiple types of units, or to create blocks of units with different unit number ranges.

Once all units are defined, click Add Unit. More units can be added later, if needed.

Click Start Adding Stations.

If no stations show up on the new Configuring your site pop-up, click Refresh Station Search. Otherwise, check the found stations that will be added to the site and click Add Stations.

To assign IP addresses to the stations, click Start Associating Stations.

A pop-up window will appear, along with a list of existing stations and their MAC addresses. IP addresses can either be set individually or by batch. Batch IP addressing starts with a chosen IP address, then adds one to the address for each station.

Example: If the starting IP address is 192.168.1.10, the next IP address will end in .11, then .12, and so on.

To assign via batch, enter the first IP address and subnet mask in the range, then click Apply.

Otherwise, click in line with each station to enter the information station by station.

Enter an IP address and subnet mask for each station using the desired method. A Default Gateway or DNS can be set if required for the site; consult the network administrator with any questions.

Once the IP addresses have been set, click Associate Stations. The stations will be associated one at a time; this will apply the IP address to the station, causing it to reboot.

Tip: A station reboot takes several minutes. Do not unplug or interrupt a station during this process.

Once all stations are associated, they will need to be placed in their units. Click Start Assigning Stations to Units.

Use the drop-down menu next to the image of a smartphone to to select which unit types will have apps assigned to them, if any.

Under Available Stations, check off the of stations that will be assigned to the same unit. Find the desired unit in the menu to the right and click Assign. Repeat this for all stations to be assigned and click Save Changes.

Tip: If the Assign button does not appear, either too many stations have been selected, or the selected station models that cannot exist in the same unit.

Click Upload Station Settings to apply the settings to the stations. The time taken will vary based on the size of the system.

This will complete the upload to stations. To finish registering IXGW-TGW with the portal, click Sync Gateway.

Once the sync is complete, a success message will appear in the top right of the screen. If IXG mobile apps were used, click Save Mobile App Settings.

If any stations have out of date firmware after the settings upload, the Update Firmware button next to the station will be clickable. Do so during a time when the stations will not be in use, as this process will take several minutes for each station.

Tip: During a firmware update, absolutely do not unplug or reboot any stations. Doing so can cause permanent damage to the stations.

This will complete basic setup for the system.